COMCAST Cares! Another Happy Customer.

I have been traveling around the US the past few months and about a month ago I landed in Cordova, TN. I started a new job and after about two weeks another new employee joined the company where I was employed. His name is Jeff (Not real name) and he had moved here from Florida. Jeff told me that he was a devoted DSL user, but because of where his apartment was located he could not get DSL and had to go with Comcast. So Jeff called Comcast and scheduled an installation. Jeff had just purchased a new HD TV and was looking forward to the installation. Well, not only did Comcast charge Jeff for the installation, but they added several charges for items not quoted Jeff when he scheduled the install. To top it off, when the installation was completed, his HD TV was not working. Because Comcast had left, Jeff had to call Comcast support to get someone to return and “fix” the problem. (They charged him for the new service call.) Comcast did not show up and Jeff had to call again. (They charged him again) and this time the service guy said they needed to add a device for his HD reception. (Another additional charge.) Finally everything was working but Jeff was not happy with Comcast at all.

After Jeff told be this story I told him about my experience (See blogs for April 4th and 27th 2009). I gave Jeff this email address so he could voice his complaints directly with Comcast - (We_Can_Help@cable.comcast.com)

Jeff tool advantage of the email and just a few days later told me that Comcast does care and they were giving Jeff a credit to his account for the aggravation and misunderstanding. Jeff is now a happy camper.

Now I say to all of you Comcast Customers out their in cyber-space, that if you have something to report too Comcast, take advantage of the email address above and let them know. Being silent will only add to your stress and you probably could use some stress relief these days.

I have nothing else to add except -- Have a COMCASTIC Day, I know Jeff and I will!